Discrimination is Against the Law
Health First, Inc. complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. Health First does not exclude people or treat them differently because of race, color, national origin, age, disability or sex.
Health First:
- Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
- Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact the Civil Rights Coordinator through the Operator.
If you believe that Health First has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance with Health First, Civil Rights Coordinator, 6450 US Highway 1, Rockledge, FL 32955, Phone: 321.434.3566, Email: CivilRightsCoordinator@Health-First.org. You can file a grievance in person, or by mail or email. If you need help filing a grievance, the Civil Rights Coordinator is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office of Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at OCRportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1.800.368.1019 / 1.800.537.7679 (TDD)
Complaint forms are available at: hhs.gov/ocr/office/file/index.html
For information on Health First Health Plans Non Discrimination Notice: Click Here
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