Helpful Information
Whether you're trying to choose a plan, understand Medicare and Social Security rules or save money on your healthcare expenses, we encourage you to ask questions and learn more. Good information can help you make the right decision.
AdventHealth Advantage Plans
Attend an In-Person or Virtual Seminar
Contact our Care Team to reserve a space at one of our in-person or virtual seminars, or click on the "Seminar Info" button to reserve online. You'll be able to ask questions about benefits and enrollment during the seminar and more!
Call Toll-Free
You can easily enroll over the phone.
1-877-535-8278 or TDD/TTY relay, 1-800-955-8771
Medicare Advantage Enrollment Periods
Enrollment in Medicare Part C and Part D plans are available during certain periods. You may be eligible to enroll in a new Medicare Advantage plan. To learn more, call 1-877-535-8278 (TDD/TTY relay, 1-800-955-8771).
If you are ready to enroll, click here.
Member Legal Rights and Responsibilities
Member Rights and Responsibilities
Member Disenrollment Rights and Responsibilities
Notice of Privacy Practices
Shine
SHINE (Serving the Health Insurance Needs of the Elderly) is a volunteer program sponsored by the Florida Department of Elder Affairs that offers free, unbiased insurance counseling. SHINE provides educational materials to seniors, their caregivers and family members, on a variety of topics, including Medicare, Medicaid, prescription assistance, long-term care planning and more. Offices are located throughout Brevard, and staff can visit your home if necessary. Visit floridashine.org, or call 1-800-963-5337 or (TTY) 1-800-955-8770 for more information.
How To Contact Medicare
Visit www.medicare.gov, or call 1-800-MEDICARE (1-800-633-4227), 24 hours a day, seven days a week (TTY/TDD: 1-877-486-2048 for the hearing impaired).
Our Care Team is dedicated to personally solving any problems you may have with us and our providers to your satisfaction. If you prefer to contact the Centers for Medicare and Medicaid Services (CMS) directly, please visit Medicare's website:
Medicare online complaint form
Medicare Beneficiary Ombudsman
More Information
For more information on authorizations, eligibility, enrollment, pharmacies, prescriptions, or any other benefits, please contact AdventHealth Advantage Plans' Care Team:
Call Toll-Free
You can easily enroll over the phone.
1-877-535-8278 or TDD/TTY relay, 1-800-955-8771
AdventHealth Advantage Plans is administered by Health First Health Plans. Health First Health Plans is an HMO plan with a Medicare Contract. Enrollment in Health First Health Plans depends on contract renewal.
Y0089_EL9652AH_M | Accepted date: 10/01/2021
Last updated: 10/01/2021