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Helpful Information

Whether you're trying to choose a plan, understand Medicare and Social Security rules or save money on your healthcare expenses, we encourage you to ask questions and learn more. Good information can help you make the right decision.

AdventHealth Advantage Plans

Attend a Virtual Seminar

Contact our customer service representatives to reserve a space at one of our virtual seminars or click on the "Seminar Info" button to reserve online. You'll be able to ask questions about benefits and enrollment during the seminar and more!

Call Toll-Free

You can easily enroll over the phone.

1-800-535-8278 or TDD/TTY relay, 1-800-955-8771

Reach Us Online

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Shine

SHINE (Serving the Health Insurance Needs of the Elderly) is a volunteer program sponsored by the Florida Department of Elder Affairs that offers free, unbiased insurance counseling. SHINE provides educational materials to seniors, their caregivers and family members, on a variety of topics, including Medicare, Medicaid, prescription assistance, long-term care planning and more. Offices are located throughout Brevard, and staff can visit your home if necessary. Visit floridashine.org or call 1-800-963-5337 or 1-800-963-5337 for more information.

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My Advocate™

My Advocate™ by Change Healthcare™ is a private social service organization we contract with to provide free education to our members and help them through the process of enrolling in an array of federal, state and local social programs, such as Medicare Savings Programs (to help pay for Part B premiums) and Low Income Subsidy (to help pay for Part D prescription drug premiums and copays). Their mission is to ensure every eligible person receives the social program benefits to which she or he is entitled.

Members and non-members can visit My Advocate™ to see if you qualify for discounts on social services and community assistance programs, like meals, utilities, home care and more. Sign in to use their free online survey tool. It's just one way My Advocate™ assists in connecting you with programs designed for saving money.

For more information, please contact AdventHealth Advantage Plans' Customer Service Department.

How To Contact Medicare


Visit www.medicare.gov, or call 1-800-MEDICARE (1-800-633-4227), 24 hours a day, seven days a week (TTY/TDD: 1-877-486-2048 for the hearing impaired).

Our Customer Service Representatives are dedicated to personally solving any problems you may have with us and our providers to your satisfaction. If you prefer to contact the Centers for Medicare and Medicaid Services (CMS) directly, please visit Medicare's web site:

Medicare online complaint form
Medicare Beneficiary Ombudsman

More Information

For more information on authorizations, eligibility, enrollment, pharmacies, prescriptions, or any other benefits, please contact AdventHealth Advantage Plans Customer Service:

Call Toll-Free

You can easily enroll over the phone.

1-855-882-6467 or TDD/TTY relay, 1-800-955-8771


AdventHealth Advantage Plans is administered by Health First Health Plans. Health First Health Plans is an HMO plan with a Medicare Contract. Enrollment in Health First Health Plans depends on contract renewal.


Y0089_EL7846_M | Accepted date: 10/1/2019

Last updated:08/19/2020