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Providers: Authorizations

Certain items and services require prior authorization (pre-certification) to evaluate medical necessity and eligibility for coverage. See the current Authorization List to determine if prior authorization is required for general categories of services. See the Authorization List Code Reference companion document for details.

We use both internal and external resources in the authorization process. For the services listed below, the process is handled by the organizations indicated.

Behavioral Health - For all lines of business except AdventHealth and Rosen TPA plans, authorizations are processed by Magellan Healthcare. Submit requests to Magellan through their website at or by calling 1.800.424.HFHP (4347).

Specialty Imaging, Echocardiograms, Sleep Studies and Positive Airway Pressure (PAP) Devices - Authorizations are processed by AIM Specialty Health (AIM). Submit requests to AIM or access clinical guidelines through their website at:

Spinal Procedures (surgeries, injections) - Effective 10/1/17, authorizations are processed by Palladian Health for all product lines except AdventHealth and Rosen Employee Plans. For participating plans, submit requests to Palladian or access clinical guidelines through their website at

All Other Authorization Requests – Submit to AdventHealth Employee Health Plan by faxing 1.855.328.0059.

Important Notices:

Authorization List Documents:

Authorization Request Forms:

Formulary Prior Authorization Lists:

Other clinical guidelines are available through organizations responsible for administering the authorization process.

For AdventHealth Employee Health Plan:

For Rosen Employee Plan: A referral from the PCP is needed for most services

Last updated: 7/3/2019