Transportation
We want to ensure you can make any upcoming appointment you have, whether it be to your provider, pharmacy, or other health-related appointments. Safe, same-day rides can be scheduled through our customer service.
How many rides do I get?
You can use up to 32 one-way trips per year, and those trips are covered up to 75 miles. Rides must be taken within the following counties:
- Brevard
- Indian River
- Flager
- Volusia
- Hardee
- Highlands
In order to keep rides safe for everyone, you must be able to enter and exit the vehicle on your own, unassisted by the driver. You are allowed one companion rider over the age of 18.
Rides can be requested to and from health-related locations including, but not limited to:
- Doctor's offices.
- Physicial therapy offices.
- Lab locations.
- Pharmacies.
However, rides can not be requested to non-medical locations such as grocery stores (exception: if a pharmacy is in the store), gyms, and restaurants.
How do I schedule a trip?
To schedule transportation, contact Customer Service at 1.800.716.7737 (TTY: 1.800.955.8771)at least two hours before you’ll need a ride.
We’re available 8 a.m. to 8 p.m. Monday – Friday and 8 a.m. to noon on Saturday, from April 1 to September 30. From October 1 to March 31, we’re available 8 a.m. to 8 p.m., seven days a week.
Our team will schedule the ride and estimated pick up time. Important information like the driver’s name, the make of the car, and the license plate number will be provided approximately 10 minutes before your ride arrives. Don’t forget to schedule a ride back too.
You can also schedule trips yourself through roundtriphealth.com/healthplan. You will need your Member ID number to start the registration process. Main navigation will be collapsed under an icon in the top right corner of the screen.
You can also download the Roundtrip app from Google or Apple Store to register and login. You will need your Member ID number to start the registration process. The main navigation for the app will be in a panel at the bottom of screen.
I need to cancel or modify my ride or have questions about the status of my driver.
Customer Service will be able to edit, cancel, or modify your ride, as well as give you a status update on the ETA of the driver.
Meals
You are eligible to receive 14 home-delivered meals (two meals per day for seven days) after each inpatient stay in a hospital or skilled nursing facility. Releases from the emergency department, observation stays, or outpatient visits are not eligible. Meals must be received through our contracted meal provider. Our contracted meal provider may contact you to set up meal delivery.
What is in a GA Foods meal?
GA Foods meals are made with fresh, high-quality ingredients, and designed to service the unique nutritional needs of healthcare patients and seniors. With a focus on nourishment, meals contain vital nutrition and sustenance for strengthening and recovery. All meals are low in sodium, fat, and cholesterol.
The nutrient-rich meals are designed to help you with your energy levels, mood, and strength and speed up healing to get you back on your feet.
How do I start my meal delivery service?
A GA Foods representative will contact you to start your free meal delivery service, but if you have any questions, you can contact the team at or through 1.866.575.2772 (TTY:771) email at customercare@gafoods.com.
How do I cook a GA Foods meal?
GA Food deliveries arrive frozen and just need to be heated. There is no cooking is necessary.
Do not remove or puncture the film on the frozen meals before heating. The film is self-venting and does not need to be punctured or removed. The trays for frozen meals are both microwavable and oven-safe, can be heated in a regular oven to 400°(F), and frozen to -40°(F).
Y0089_EL108008_M | Accepted date: 10/01/2023
Last updated: 10/01/2023