Nondiscrimination Notice

Health First Health Plans complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin (including limited English proficiency and primary language), age, disability, or sex (consistent with the scope of sex discrimination described at 45 CFR § .92.101(a)(2)). Health First Health Plans does not exclude people or treat them less favorably because of race, color, national origin, age, disability, or sex.

Health First Health Plans:

Provides people with disabilities reasonable modifications free of charge and in a timely manner appropriate, including auxiliary aids and services to communicate effectively with us, such as: 

  • Qualified sign language interpreters.
  • Written information in other formats (braille, large print, audio, accessible electronic formats, other formats).

Provides free of charge and in a timely manner language assistance services to people whose primary language is not English, which may include:

  • Qualified interpreters.
  • Information written in other languages.

If you need reasonable modifications, appropriate auxiliary aids and services, or language assistance services, please contact our Civil Rights Coordinator.

If you believe that Health First Health Plans has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Health First Health Plans, Civil Rights Coordinator
6450 US Hwy 1
Rockledge, FL 32955

Phone:  1.800.716.7737, 1.800.955.8771 (TTY/TDD)
Email: civilrightscoordinator@hf.org
You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, we are available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: 

U.S. Department of Health and Human Services
200 Independence Avenue SW., Room 509F, HHH Building
Washington, DC 20201
Phone: 1.800.368.1019, 1.800.537.7697 (TTY/TDD)

Complaint forms are available at https://www.hhs.gov/ocr/office/file/index.html./index.html.

Health First Health Plans is an HMO plan with a Medicare contract. Enrollment in Health First Health Plans depends on contract renewal.

Y0089_EL108951_M | Accepted date: 10/01/2024
Last updated: 01/17/2025