Medicare Advantage Member Resources

Welcome to your Member Resources page. Click on the links below to find detailed information about your plan benefits including premiums, copayments, coinsurance, member rights and responsibilities, coverage limitations, in-network providers, pharmacies and prescription drugs. If you have any questions please contact Customer Service.

2019 Member Materials
Classic (HMO-POS), Value (HMO) and Rewards (HMO) Plans


2019 Member Materials
Secure (HMO) Plan



2019 Member Materials
Employer Group Plans



2018 Member Materials
Classic (HMO-POS), Value (HMO) and Rewards (HMO) Plans


2018 Member Materials
Secure (HMO) Plan



2018 Member Materials
Employer Group Plans



Important Information for All Medicare Advantage Members


In-Home Health Assessments for Medicare Members
A Nurse Practitioner from our partner, Matrix Medical Network, can spend time with you to answer any and all questions about your health, medications or chronic conditions. Schedule your home visit, provided at no cost to you, by calling 1.888.568.1750. In addition, the Nurse Practitioner will perform simple exams like checking your blood pressure and heart rate and the information you share will be given to your doctor to help better manage your health. For more information, visit www.matrixforme.com.


How to contact Medicare

Visit www.medicare.gov, or call 1.800.MEDICARE (1.800.633.4227), 24 hours a day, seven days a week (TTY/TDD: 1.877.486.2048 for the hearing impaired).

Our Customer Service Representatives are dedicated to personally solving any problems you may have with us and our providers to your full satisfaction. If you prefer to contact the Centers for Medicare and Medicaid Services (CMS) directly, please visit Medicare's web site:


Health First Health Plans is an HMO plan with a Medicare Contract. Enrollment in Health First Health Plans depends on contract renewal. This information is not a complete description of benefits. Call or TTD/TTY relay 1.800.955.8771 for more information.


Y0089_EL6916_M | Accepted date: 10/1/2018
Last updated: 10/1/2018