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That feeling of uncertainty has trickled into many of our lives ever since the COVID-19 pandemic began, and for some of us, continues to linger. Getting items and needs met to feel whole again - or at least somewhat normal - seems almost impossible.

But not for our hospice patients. When it comes to them (and every patient), it's simple. We continue to find ways to deliver love, comfort, care, supplies and medication despite the pandemic. Our team of volunteers generously give of their time to personally deliver necessary items to our patients and families - right to the comfort of their home.

Having an all-hands-on deck attitude is the norm for our Hospice of Health First volunteers. Before the pandemic, they were dedicated to assisting our team in supporting our patient's needs - performing tasks such as being a friendly visitor or delivering supplies and medication to patients' home. And they continue to do so as we navigate life in a COVID-19 world.

One of them is Norma Canfield, who's been volunteering with Hospice of Health First since February 2014.

"I decided to become a volunteer because my husband transitioned to Hospice of Health First for about four months before he passed away in November 2012," said Canfield. "They were such a great help to me and my daughter in caring for him during his final months."

"I know patients and families depend on this service and appreciate that we deliver right to their home. We make sure everyone is safe, wear masks and ensure a 'contactless' delivery," Canfield said. "It's one less thing for the family to have to worry about, and one more thing we can do to help families in a difficult situation."

This important service is also what volunteer Jenny Queller has been passionate about for over a decade. She continues to regularly provide clerical support in the Hospice administration office, as well as visiting with patients in their homes (fully protected for everyoneâ??s safety) to provide much-appreciated human interaction.

"I continue to sit with patients during the pandemic, as I know the importance of this service for our families," said Queller, who's been a volunteer for the past 15 years. "Some of our families rely on our respite service, as they have no other assistance, and we're glad we can provide it in their time of need."

It's not about giving up during hard times. It's about embracing the challenges and finding creative ways to continue our important work - utilizing our skilled interdisciplinary team of clinicians, associates , volunteers and other resources - to skillfully provide our patients and loved ones an opportunity to live life to the fullest.

"My favorite part of volunteering is knowing that I am doing something worthwhile, and the families are so appreciative of our services," Queller said.