Broker Assistance
Customer Service
Member related inquires, such as plan benefits, ID cards, provider network, pharmacy, claims, and making a payment.
Broker Concierge
BrokerConciergeTeam@hf.org
Local: 321.434.4945
Toll Free: 1.877.693.6489
Member Support
Medicare Advantage
1.800.716.7737
Member Support
Individual & Family
1.855.443.4735
Sales Liaisons
Sales and enrollment consultations, plan related questions, product training, industry guidance, marketing requests.
Medicare Advantage
LaToya Bognear-Jones
LaToya.BognearJones@hf.org
321.434.4330
Individual & Family Plans
AnnMarie Chapman
AnnMarie.Chapman@hf.org
321.434.4726
Joanna Ramos (Hablo español)
Joanna.Ramos@hf.org
321.434.4840
Appointments & Onboarding
Appointments, certifications and onboarding questions, portal login, navigation, and training.
Broker Services
HFBroker@hf.org
Commissions
Book of business and commission statement inquiries.
Broker Commissions
Commissions@hf.org